1. Information We Collect

We may collect personal information that you voluntarily provide to us when you register on the website, subscribe to paid services, sign up for our newsletter, fill out a form, or otherwise interact with our services. The types of personal information we may collect include:

• Name
• Email address
• Phone number
• Job title
• Company name
• Any other information you choose to provide

We also collect certain information automatically when you visit our website, such as your IP address, browser type, operating system, referring URLs, Chat content, and information about your usage of our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our website
• To improve, personalise, and expand our website
• To understand and analyse how you use our website
• To develop new products, services, features, and functionality
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• To process your transactions and manage your orders
• To communicate with you and send you emails
• To find and prevent fraud

3. How We Share Your Information

We may share your personal information in the following situations:

• With service providers: We may share your personal information with third-party service providers to perform tasks on our behalf and to assist us in providing the website.
• For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• With business partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• With your consent: We may disclose your personal information for any other purpose with your consent.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information in line with applicable data protection laws. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to be informed about how your dates is being used.
• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to stop or restrict processing – You have the right to request that we strop or restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: info@vica.chat.
If you are not satisfied with our response, you can make a complaint to the Information Commissioner’s Officer or get advice from the ICO.

The supervisory authority is:
Information Commissioner Office (ICO)
Website:  https://ico.org.uk/make-a-complaint/
Complain Helpline: 0303 123 1113

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and assist in our marketing efforts. For more details, please refer to our Cookies Policy.

7. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page unless the law requires other notification.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: info@vica.chat